Refund policy

Returns & Refund Policy

We want you to be happy with your Bagsmart™ purchase.

If you receive an incorrect, damaged, or defective item, please contact us at hello@bagsmart.co.za as soon as possible after receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the issue

Items must be unused and in their original condition where applicable.

If your return is approved, we will provide instructions for the next steps.

Refunds are processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method.

Bagsmart™ reserves the right to decline returns that do not meet the requirements of this policy.